Recruitics

Solution

Malbek’s CLM software provided the comprehensive solution Recruitics needed. Jeff noted that Malbek addressed every gap they had identified. The software enabled Recruitics to capture critical data elements, such as expiration dates, and store contract content in a structured, accessible format, greatly improving the quality and consistency of their contracts.

Malbek’s ability to keep Recruitics ahead of evolving privacy legislation was particularly valuable. The system allowed Recruitics to implement consistent privacy clauses across contracts, ensuring compliance and clear communication of their role in protecting customer information. Jeff emphasized that without Malbek, managing these legislative changes manually would have been a time-consuming and error-prone process, but Malbek made it efficient and reliable.

“The reason you want to choose Malbek is the people behind it. They take ownership in their customer relationships, they respond quickly, and they make it easy to use their tool.”
Jeff Peduto
SVP, Operations at Recruitics
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Crucially, Malbek’s post-implementation support exceeded Jeff’s expectations. He had implemented various systems in the past, and support often fell flat after purchase. However, Malbek stood out with its responsive, knowledgeable support team. The automated content within the platform was so well-structured that Jeff could easily search for specific terms, quickly find what he needed, and resolve issues independently. When further help was necessary, Malbek’s live support team responded within an hour, a crucial factor given that Recruitics did not have a dedicated system administrator.

Results

The implementation of Malbek’s CLM software led to a significant transformation at Recruitics. Within 90 days, the company saw substantial improvements, with all previously identified gaps effectively addressed. Jeff highlighted that from a return on investment perspective, Malbek had “checked all the boxes,” delivering substantial financial returns by enhancing operational efficiency, ensuring compliance with new legislation, and reducing risks.

“The money we spent on this system has come back tenfold! With Malbek’s CLM, we now know 90 days before an expiration date, when a customer would be up for renewal so we can start to engage those customers and have those conversations. This was a huge advantage to implementing Malbek’s CLM.”
Jeff Peduto
SVP, Operations at Recruitics
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Jeff also praised Malbek’s exceptional post-implementation support, which played a crucial role in their success. The ease with which he could use the system, coupled with the responsive support team, made the transition to Malbek seamless. Jeff emphasized that the real value of Malbek lies not only in the software’s capabilities but also in the dedicated team behind it.

Malbek’s CLM software has not only addressed Recruitics’ immediate challenges but also enabled them to scale their operations more effectively. By providing a clear understanding of their customer base and ensuring compliance with evolving privacy legislation, Malbek has empowered Recruitics to operate with a level of efficiency and precision that was previously unattainable. The combination of powerful features, adaptability to legislative changes, and unparalleled post-implementation support has made Malbek an indispensable partner for Recruitics, transforming their contract management from a source of frustration into a streamlined, value-generating process.