Background

Seasoned leader with 25 years of experience driving enterprise software success through customer-centric strategies and solutions. My background spans professional services, product management, and customer success, with a proven track record in deploying and driving adoption of enterprise solutions. Throughout my career, I’ve partnered with organizations to translate business needs into scalable solutions, bridging the gap between technical capabilities and business outcomes.

As VP of Customer Experience at Malbek, I oversee high-performing service and support teams ensuring seamless product adoption and exceptional customer service, focusing on delivering measurable value and maintaining strong customer relationships throughout the Malbek journey. Our customer focused methodology has consistently resulted in high customer satisfaction rates and swift time-to-value, setting us apart in the CLM space.