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Jaime Slocum

Our Authors

Jaime Slocum

VP, Customer Experience

, 

Malbek

Background

Seasoned leader with 25 years of experience driving enterprise software success through customer-centric strategies and solutions. My background spans professional services, product management, and customer success, with a proven track record in deploying and driving adoption of enterprise solutions. Throughout my career, I’ve partnered with organizations to translate business needs into scalable solutions, bridging the gap between technical capabilities and business outcomes.

As VP of Customer Experience at Malbek, I oversee high-performing service and support teams ensuring seamless product adoption and exceptional customer service, focusing on delivering measurable value and maintaining strong customer relationships throughout the Malbek journey. Our customer focused methodology has consistently resulted in high customer satisfaction rates and swift time-to-value, setting us apart in the CLM space.

Education

  • Stevenson University

Professional - Membership

  • Certified ScrumMaster
  • Agile Meets Design Thinking | University of Virginia Darden School of Business
  • Running Product Design Sprints | University of Virginia Darden School of Business
  • Testing with Agile | University of Virginia Darden School of Business
  • Managing an Agile Team | University of Virginia Darden School of Business

Published works

Malbek 360° – is a dynamic fusion of culture and customer-centricity that drives our operating methodology.

Blog posts

Jaime Slocum CCO - Malbek
Blog

Malbek Accelerates Growth with New Chief Customer Officer Appointment and Launch of Innovative Customer Success Program

Princeton, NJ, January 9, 2024 (GLOBE) — Malbek, a leader in Contract Lifecycle Management (CLM) solutions, today announced the appointment of Jaime Slocum as Chief Customer Officer in the Customer Experience function running its comprehensive customer success methodology amid rapid global expansion. Slocum has 20+ years in SaaS primarily in the Contract Lifecycle Management (CLM)
SOW definition in business
Blog

SOW (Statement of Work) – Definition, Utility & Examples

What is SOW in business? Imagine a detailed roadmap that guides both client and vendor through the twists and turns of a project journey. This critical document outlines specific work, deliverables, timelines, and costs, serving as the North Star for all involved parties. The SOW definition in business extends beyond a mere checklist; it’s a
CLM implementation
Blog

CLM Implementation – How to Set Up Your CLM Fast & Easy

Contract Lifecycle Management (CLM) implementation is the process of deploying a CLM solution (or upgrading the existing one) to manage an organization’s end-to-end contract processes. This involves configuring the software to meet the company’s specific needs, migrating existing contracts, integrating with other systems, and training users. Implementing a contract management system is crucial for streamlining

Related webinars, videos & podcasts from Jaime Slocum

Other media appearances