Customer Success
Customer success focuses on ensuring that customers achieve their desired outcomes and goals with the CLM system. It involves proactive support, training, and ongoing engagement to maximize the value of the solution.
Customer support
Customer support involves the provision of assistance, guidance, and resolution of issues or inquiries related to the CLM system. It aims to ensure that users have a positive and effective experience with the platform.
Dashboarding
Dashboarding typically refers to the visual representation of key metrics, performance indicators, and insights related to the contract lifecycle. This centralized and graphical way of presenting relevant data and analytics is designed to help CLM users monitor, analyze, and make informed decisions about their contracts.
Data Analysis
Data analysis reporting and analytics tools to analyze contract data, track performance metrics, and generate insights from a CLM system.
Data Extraction
Data extraction is the process of retrieving and collecting relevant information from contracts or documents. Automated tools can be used to extract data, improving accuracy and efficiency in contract management.
Data Migration
Data migration is the transfer of contract-related data from one system or platform to another. It ensures a seamless transition while maintaining the integrity and accuracy of the contract data.
Data Processing Agreement (DPA)
Data Processing Agreement (DPA) is a legal contract that outlines the terms and conditions for the processing of personal data. It is relevant when a CLM system involves the handling of sensitive information subject to data protection regulations.
Data Protection
Data Protection measures and processes to ensure the confidentiality and security of sensitive information contained in contracts, in accordance with data protection laws.